Last updated: September 12, 2026
This Refund Policy explains how exchanges, returns and refunds work for products sold by Comercial de Refrigeração Panan Oeste LTDA (“Panan”, “we”), CNPJ 15.448.996/0001-70, Rua Marechal Rondon, 25, Amambaí, Campo Grande – MS, 79008-000, Brazil. Specific conditions agreed in a quote, order or contract prevail over this general policy, and nothing here limits your rights under the Brazilian Consumer Defense Code (Lei nº 8.078/1990).
1. Purchases made in the store
For purchases made in person, exchanges of products without defects are not required by Brazilian law and depend on the conditions agreed at the time of purchase. Keep your invoice, as it is required for any exchange or warranty request.
2. Purchases made remotely
For purchases made outside the store, such as by phone, WhatsApp or email, you may withdraw from the purchase within 7 days of receiving the product, as provided in article 49 of the Consumer Defense Code. The product must be returned unused and in its original packaging, and all amounts paid, including any delivery fee, will be refunded.
3. Delivery and inspection
Please inspect the equipment and its packaging at the time of delivery. Any visible damage should be noted on the delivery receipt and reported to us as soon as possible.
4. Defects and warranty
Durable goods are covered by the 90-day legal warranty provided in article 26 of the Consumer Defense Code, in addition to any contractual warranty offered by the manufacturer under its own terms. If a defect is not resolved within the legal period, you may choose replacement, a refund or a proportional price reduction, as provided by law.
5. Installation and technical services
Installation, maintenance and repair services are covered by a 90-day legal warranty from the date the service is completed. If a problem related to the service occurs, contact us to schedule an evaluation.
6. How refunds are made
Approved refunds are made using the original payment method, or by bank transfer or Pix, within up to 10 business days after approval.
7. Contact
To request a cancellation, exchange or refund, contact us:
Comercial de Refrigeração Panan Oeste LTDA · CNPJ 15.448.996/0001-70
Rua Marechal Rondon, 25, Amambaí, Campo Grande – MS, 79008-000, Brazil
Phone: +55 (67) 3322-5555 · +55 (67) 99906-6220 · WhatsApp
Email: suporte@panan.com.br